Cancellation Policy

Payment and forms must be received 48 hours before your appointment. If payment or signed consent forms are not received, your appointment will be cancelled, unless prior notification has been received.

We require 48 hours’ notice of cancellation, or the full cost of the appointment will be charged.

If your appointment is part of a programme of care package or membership and you do not advise us of cancellation 48 hours in advance, no refund will be provided, and you will not be able to reschedule that appointment. If you do give us the required notice of cancellation, we will help you reschedule your appointment but note that all appointments within a package or membership must be completed within the time frame for that programme.

If you are unable to attend your face-to-face appointment because of adverse weather conditions, please contact our Patient Manager (Tel: 0749 669 2137) who will arrange for you to have a video consultation instead.