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FAQs

Partners Who Help You Heal

Here we answer some of our most frequently asked questions. If you can’t see what you’re looking for here, please get in touch.

Appointments

Appointments are held at Iveridge Health Club, Wakefield Road, Oulton, Leeds, LS26 8EU. We also offer online appointments for our patients who are unable to get to our clinic. Please let our Patient Care Team know when booking your appointments if you would prefer in person or online appointments.

You will receive an email with the video call link 24 hours before your appointment. On the day, at your appointment time, please click on this link and let your practitioner know you are ready.

Please email our Patient Care Team or call 07496692137. Please refer to our Terms of Engagement and cancellation policy (below) regarding late notice and missed appointments.

Programmes of Care

Our Doctors, Nutritional Therapists and Health Coaches aim to send you your report within 72 hours of your appointment date. These can be accessed via our patient portal, Living Matrix. You will be able to review all reports here and also complete any additional medical history and symptom forms.

For email support or to pass on additional test results, our practitioners can be contacted via our Patient Care Team pa@drindra.co.uk. Your query will be uploaded to your records to be reviewed at your next package appointment. In some cases your practitioner will reply directly to you prior to your next appointment. Our Patient Care Team aim to reply to all email enquiries within 48 hours.
The majority of our patients will complete all three steps of our programmes of care. After your four Assess appointments our Patient Care Team will contact you to book your three month Transform package. We ask that you commit to a three month programme of care to provide you with ongoing support and guidance from all of our team. At the end of this package your doctor and health coach will discuss with you the most appropriate route of care to continue your progress.
Please note we are not an urgent care provider. Please call 111, visit your GP or A&E if you require medical treatment in an emergency. For any queries regarding your appointments or testing please contact our Patient Care Team who will be happy to support you further.

Patient Portal

When we welcome you to Dr Indra’s we will ask you to set up an account with our patient portal provider Living Matrix. This is where you will complete your medical history and symptoms forms and access your practitioner reports.
To access your account please use the following website address https://drindrabarathan.livingmatrix.com/users/sign_in. If you have lost your password please click ‘trouble logging in’ and you will be sent an email to reset your password.
As part of our patient welcome process we ask that you upload a photo to your portal. Please log onto your patient portal and select ‘my account’ in the top right corner. From here you can upload a photo from your device.

Testing

If you have had any recent testing via your GP or privately in the last six months please send these to pa@drindra.co.uk before your first appointment. These will be uploaded to your records to be reviewed by your doctor.
All programmes of care exclude the price of test kits and blood draws.
Our team will carry out a comprehensive assessment of your health and will recommend testing where they feel it will provide further information that will support your patient plan moving forward. The decision to test will always be discussed with you before proceeding.
Once you have confirmed you are happy to order a test, our Patient Care Team will contact the appropriate lab to order this for you. You will receive an email either from the lab to make payment or an invoice from the practice. Once paid your test will be delivered to you within five working days. Please email pa@drindra.co.uk if you do not receive your test kit within this time frame.
Most tests can be carried out from your home and the lab will include details of how to carry out the test. Please note that some tests require same day or special postage as per the instruction leaflet. In some cases you will need to have a blood draw carried out by a phlebotomist.
Our Iveridge clinic, located near Leeds, has regular phlebotomy clinics and an appointment can be arranged for you by our Patient Care Team. If you live further afield please contact our Patient Care Team who will advise you how to find a phlebotomist in your area. Please remember to bring your test kit to phlebotomy appointments.
For some tests this is required. Instructions will be included by the lab in your test kit and advice will be given by your doctor.

Supplements

Your doctor will issue a report after your consultation which may recommend certain supplements. For supplements available via Amrita or Natural Dispensary you will be sent an email by the doctor which will include a log-in link to the company’s website. Your supplements will have been added to your basket by your doctor. Follow the payment process and your order should be with you with two to three workings days. For any other supplements your practitioner will provide a web link.

Payments

Payments are made via our invoicing system. Please follow the online instructions to pay via Stripe or BACS. For payments paid by BACs please confirm by emailing pa@drindra.co.uk once payment has been made. For the Assess and Thrive packages we ask that payment is made at least 48 hours before your initial consultation. For the Transform and Thrive Plus packages, you will be sent an invoice monthly and we ask that payment is made 48 hours before the first appointment of the month.

Cancellation Policy

Payment and forms must be received 48 hours before your appointment. If payment or signed consent forms are not received, your appointment will be cancelled, unless prior notification has been received. We require 48 hours’ notice of cancellation or the full cost of the appointment will be charged. If your appointment is part of a programme of care package and you do not advise us of cancellation 48 hours in advance, no refund will be provided and you will not be able to reschedule that appointment. If you do give us the required notice of cancellation, we will help you reschedule your appointment but note that all appointments within a package must be completed within the time frame for that programme, ie within one month for Transform and Thrive Plus and within three months for Thrive. If you are unable to attend your face-to-face appointment because of adverse weather conditions, please contact our Patient Manager (Tel: 0749 669 2137) who will arrange for you to have a video consultation instead.

Schedule a
DISCOVERY call

We’d love to hear from you, please don’t hesitate call us on 07496692137 or submit the form below with any enquiries or to schedule a DISCOVERY call.

Mon – Thurs | 9am – 7pm
Virtual Clinics Online
Face-to-face clinics in Leeds

07496692137
pa@drindra.co.uk

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